Buyer FAQ

 

Help Center- Buyer FAQs

 

Account

 

1. How can I register an account?
You may register an Okaybuy account by using an Email address or your Facebook account on our sign-up page.

2. Do I have to create an account to watch live video and purchase product?

No. to watch the live video you do not need to register an account. However, an account is required if you would like to further proceed to purchase a product.

To register an account, kindly refer to question 1.

3. How do I update my information and details on Okaybuy?

Kindly log into your account and go to the Account section on the top right corner of Okaybuy.asia. Click on to the Profile Dashboard to edit your personal information. You may also edit your personal information at the shopping cart checkout form.

4. How does Okaybuy use and protect user data?

Okaybuy will not use personal data that user provides to us in a manner inconsistent with the purposes for which user provide to Okaybuy. For more information, please refer the term and condition that provided by Okaybuy.

5. How do I change my account’s password?

Click on to the Profile section at the top right corner of okaybuy.asia web page, go to the Dashboard section and change your password at the related section provided.

6. What do I do if I forget my password?

Click forget password from the log in and sign up page, fill in your registered email and then go to your email inbox for a password reset. If you do not receive the email sent buy us, please do check on your spam/junk folder as well.

7. Can I access Okaybuy on multiple devices?

Yes. We do not limit our user on accessing to okaybuy.asia on multiple devices.

8. Can I become a member or a VIP of a particular shop?

Yes. There will be 3 classification of members in okaybuy.asia, which are normal member, advanced member and a premium member. The system will automatically classify you into different membership according to the amount you spent on okaybuy.asia.

9. How do I delete my Okaybuy account?

We do not delete user account. However, if you would wish to deactivate your account, please contact our customer service officer through our helpline.

10. Can I activate my deactivated Okaybuy account?

Yes. Kindly contact our customer service officer through our helpline to reactive your account.

11. How do I change the language in Okaybuy?

Kindly click on to the Language section at the left side of okaybuy.asia page to view the page in other languages provided by Okaybuy.

12. Can I change my address after placing an order?

Yes. Please contact the seller shortly after the payment process to change your shipping address.

 

Purchase related questions

 

1. I am interested in one of the products showed in a live video. How do I make an order?

Look for the product code provided by the seller. Type the product code on the comment section. A checkout link will then be sent to the user inbox messenger. Click on to the link, and it will direct you to the Okaybuy checkout cart.

2. How do I make a payment? What payment methods are supported by Okaybuy? How can I ensure that my payment made is successful?

In Okaybuy we use IPAY88, a secured payment gateway service provider. The payment method includes credit and debit card (master and visa), FPX online banking and E-Wallet (Boost and Touch N’ Go). Once the payment is done, a receipt showing the payment status will be generated.

3. Can I view my orders history?

Yes. You may review your purchasing history from the Dashboard.

4. The live video has ended. How can I purchase the products mentioned in it?

You may find the product in the seller’s virtual shop at okaybuy.asia or just search the product keyword in our search engine to view the other seller’s similar product.

5. Can I cancel my order after the payment is made?

No. You may only return or apply for a refund if you received a faulty item. If you received your order in the wrong product size/colour/type, kindly contact the seller personally.

6. How do I get a receipt for my order?

You will be receiving an auto-generated receipt of your order after the payment process is complete.

 

Feedbacks related questions

 

1. How can I contact Okaybuy’s customer service?

Kindly go to the bottom of okaybuy.asia website to view our helpline and customer service email address.

2. How can I contact the seller?

Kindly contact the seller via the inbox messenger.

3. How can I report a user or an inappropriate product?

Please contact our customer service officer via our helpline or customer service email address.

 

Received Wrong / Damaged Items related questions

 

1. When and how can I apply for a return/refund?

Kindly contact the seller via the inbox messenger or Okaybuy’s customer service officer via our helpline and customer service email address. After verifying the situation, if the application is successful, a 7-14 working days will be required for the refund process.

2. What are the supporting documents required apply for a return/refund?

Please provide the picture of the damaged/wrong item, and the order invoice. After verifying the situation, if the application is successful, a 7-14 working days will be required for the refund process.

3. I want to return/refund a product. How do I know whether the product are qualified to do so?

Kindly refer to the terms and condition of Okaybuy’s return & refund policy to check whether the product that you would like to return/refund fulfills the requirement.

4. When will I receive my refund?

After verifying the situation, if the application is successful, a 7-14 working days will be required for the refund process.

5. What happens if I do not receive my order? Can I ask for a refund?

Yes. When a buyer fails to receive the ordered product, it is qualified to be refunded. Kindly contact the seller via the inbox messenger or Okaybuy’s customer service officer via our helpline and customer service email address. After verifying the situation, if the application is successful, a 7-14 working days will be required for the refund process.