Safe Payment - Payment made for each order will be held safely by Okaybuy and will only be released to the seller once the order is completed.
Valid Shipment - Seller will be notified to ship the item within the number of days stated in "Days To Ship". Should they fail to do so, order may be cancelled by our system.
Okaybuy Guarantee Extend - Buyers will be allowed to extend Okaybuy Guarantee period by 3 days for each order. This feature is usually used when the item is unable to be delivered due to public holidays / weekend.
Request for Refunds - If buyer is dissatisfied with item / did not receive item, they may request for a refund and payment will be withheld from the seller until the case is resolved.
Do take note that once you clicked on "Order Received" the payment will be released to the seller and you will not be able to request for refund after that. Want to know more about return and refund requests? Checkout this article "Refund Policy’’.
Order was paid on January 1st
Days to Ship = 3 Days
Estimated Delivery Time = 5 Days
Buyer Confirmation Time = 3 Days
Okaybuy Guarantee Period: 3 (Days to Ship) + 5 (Estimated Delivery Time) + 3 (Buyer Confirmation Time) = 11 days